Refund policy

Createe-Print products are made to order with the highest quality materials,
using our state-of-the-art printing equipment and methods. We take great pride in our commitment to customer satisfaction.

If for any reason you are not 100% happy with your order please send us an email to sales@createe-print.com. We will be more than happy to resolve your issue.

What can be returned:
Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned. Items can be returned within 30 business days for an exchange.

We cannot exchange the items for change of minds. If you think there are defects in our printing, please let us know and we will be happy to solve the problem for you.

However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

Spelling, punctuation or grammatical errors made by the customer.
Inferior quality or low-resolution of uploaded images.
Design errors introduced by the customer in the design creation process.
Errors in user-selected options such as product type or size.

* Please note that items once washed or used will not be exchanged or refunded.

To return your items:
Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number.
Please indicate if you want a replacement or a refund.
Write the RMA number in a conspicuous place on the outside of the return parcel.
If the error is on our part, we will send a shipping label for the return.

Send the package to:
Createe-Print
19 Illawarra Road
Balwyn North VIC 3104